Cancellation and Return of goods policy (OVERVIEW):

If you wish to cancel and/or amend your order you should contact your sales contact (who will be named on the bottom left corner of your invoice) at store or Customer Services to discuss it. This does not affect your other statutory rights as a consumer.

The following Goods will not be returnable unless faulty:

  • Goods which are bespoke and handmade to your specification (please note that all of our Goods are bespoke and handmade to your specification unless they are clearly identified as stock items);

  • Goods which are ex-display;

  • Mattresses (will be delivered sealed in clear plastic wrapping to allow for inspection; once this is removed it is non-returnable);

  • Partially or fully assembled goods (such as flat pack furniture).

We will take reasonable steps to pack the Goods properly and to ensure that you receive your Goods in good condition. If the Goods are damaged as at the time of delivery, you must telephone Customer Services within 5 days of receipt providing full details of the damage.

If Goods are found to be damaged at the point of delivery, we will make reasonable efforts to repair the Goods which may involve removing the Goods for a reasonable period of time.

We will not be responsible for any defect in the Goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Goods in a way that we or the manufacturer do not recommend, your failure to follow our or the manufacturer’s instructions, or any alteration or repair you carry out without our prior written approval.

Should you wish to cancel your Order once you have received delivery of the Goods, you will not usually be able to unless the Goods are faulty or not as described. You also have a duty to take reasonable care of the Goods. If you breach this duty, we may have a right of action against you.

For more information please see our full terms and conditions.