An item is in good overall condition. The item may be missing the original packaging or protective wrapping, or might be in the original packaging but not sealed. The item may have visual defects as marks, scratches, chips, pressure marks, cracks to plastic parts, pressure marks, wood defects) All items are tested by our quality control to ensure that defects do not affect the structure or use of the item.
Economy delivery (Large Items):
Please note that we can deliver only within ENGLAND AND WALES (Exclusions: SA, PL, TR, TQ, EX postcodes!). For postcodes FK, G, KY, EH, ML, KA, DG, TD, SA, EX, PL, TR, and TQ - £10 extra charge. Please contact us to get a quote for postcodes which we don't cover with our man and van service.
Express 48 Hrs delivery:
Deliveries to certain areas and postcodes will result in a surcharge of £15 (PER BOX) for the following postcodes: AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV36, IV52-IV54, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50.
If your postcode is not mentioned above please get in touch with us before placing your order.
Please get in touch with us before opening any return requests. We offer a 30-day returns policy - if you are not happy with your purchase you may return the item in its original condition for an exchange or full refund. Unfortunately, we cannot refund return postage costs on items that are not faulty. If the item has been attempted to assemble or arrived in not same conditions as it was delivered, we reserve the right not to fully refund the item, with a maximum deduction of 50% that might apply.
FAULTY OR DAMAGED GOODS:
If you have received a Faulty item we will provide a replacement part or whole item if necessary.In case of damaged goods please get in touch with us by phone to arrange a course of action. You may be required to provide photos of the damage/fault for our Quality Control to investigate further if the damage is excessive and if the part or item is eligible for a replacement.
- Monday 10am-5pm
- Tuesday 10am-5pm
- Wednesday 10am-5pm
- Thursday 10am-5pm
- Friday 10am-5pm
- Saturday 10am-4pm
- Sunday - Closed
|Play Equipment Type||Paddling Pools|